Purdue University

Purdue University

College of Veterinary Medicine
 
 

School of Veterinary Medicine Teaching Hospital

Client Questionnaire

My appointment was with Dr.

Interactions with reception staff YES NO
1. I was able to reach the Small animal/Large Animal appointment desk by telephone without difficulty, was treated courteously and received all needed information
2. I was able to find the Small Animal Hospital/Large Animal Hospital without difficulty
3. I was greeted in a timely and cordial manner by the Small Animal/Large Animal reception staff.
4. The waiting room was tidy and comfortable
Interactions with medical staff YES NO
5.The wait, from the scheduled time of my appointment to being seen by a senior student or veterinarian, was reasonable.
6. The staff was thorough in examining my pet and obtaining information about its condition.
7. My pet's/animals problems were explained to me in language I could understand and treatment options were clearly discussed.
8. I am satisfied with the care and treatment provided for my pet/animal.
9. I felt I was given time to decide a course of treatment for my pet/animal.
Other YES NO
10. I was treated with compassion by the staff
11. Progress reports were provided in a timely manner and were clearly communicated.
12. The fee system was clearly explained, and estimate given prior to treatment and reviewed and revised as necessary.

 

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Purdue University College of Veterinary Medicine
625 Harrison Street. West Lafayette, IN 47907 USA (765) 494-7607
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