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School of Veterinary Medicine Teaching Hospital Your Visit Before Your Appointment We see patients in the Small Animal Hospital at the PU-VTH by appointment only. Before an appointment can be made we require a referral from your regular veterinarian. Once your regular veterinarian has referred you to the PU-VTH you can contact us at Small Animal Hospital (765) 494-1107, Large Animal Hospital (765) 494-8548 to schedule an appointment . A referral is not necessary in the Large Animal Hospital. Please bring a copy of your animal's medical record including vaccination status, a history regarding your animal’s condition and recent test results, if your regular veterinarian has not faxed it to us. If your animal had x-rays taken, please bring them with you. If you have any questions regarding the cost estimates, length of stay, or medicating or feeding your animal on the day of your appointment, these questions are often answered by our receptionist when your appointment is made. Your Animal's Admission When you arrive at the PU-VTH for your pet’s appointment, please remember to give your license plate number to the receptionist. This helps us maintain available parking for our clients. The receptionist will work with you to get the necessary paperwork completed and will contact the veterinary student who will be assigned to your pet. Please be aware that in the event of an emergency admission, you may encounter a slight delay. We appreciate your patience. Payment Policy The PU-VTH is not funded to provide low cost or free veterinary care. The PU-VTH is a self-supporting hospital. The fees charged for routine care must cover the costs for our equipment and some of the salaries for our staff. The PU-VTH accepts payment by cash, check, Master Card, Visa, and Discover cards. CareCredit, through GE Money Bank, is also available to clients that qualify. Prior to admission, you will be provided an estimate of the charges for diagnostic procedures and treatment of your animal. Outpatient charges are due on the day of service. If your animal is admitted, you will be required to leave a deposit of 50% of the estimate. The balance of the current bill will be due upon discharge of your animal. Frequently, not all charges are known at the time of discharge due to recent care, lab work not yet completed, etc. The PU-VTH will call all owners who have late appearing charges added to their bill to collect payment at that time. If there is no response, the charges will be sent to the owner’s address on the medical record, and could arrive 30-60 days after your visit. If you have any questions on payments or applying for CareCredit, feel free to contact our Billing Office at 765-494-8783. Refund Policy Refunds for credit balances greater than $5.00 will be made on a case by case basis. Credits under $5.00 will be applied toward future visits. Please advise us if you would like for your credit to be donated to the Veterinary Teaching Hospital. Emergencies If your animal needs emergency care, please take your animal to your regular veterinarian for an initial assessment. Your regular veterinarian will contact the PU-VTH and speak to the emergency clinician on duty to discuss their findings prior to emergency admission. Your regular veterinarian will then advise you on the cost estimate for work-up and treatment, prognosis and the time you should arrive at the PU-VTH. Please be ready to leave as soon as possible after your regular veterinarian has made the emergency call. The sooner you arrive, the sooner emergency care can be administered to your animal. Consultation Calls If your animal has not been seen at PU-VTH and you have questions about your animal’s condition, please have your regular veterinarian call for a consultation. Because of time constraints involving patient care and teaching assignments, our clinical specialists will return consultation calls from veterinarians only. |