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PVM Directory | Intranet

Your Visit to The PU-VTH

Before Your Appointment

We see patients in the Small & Large Animal Hospitals at the PU-VTH by appointment only.  Before an appointment can be made with the Small Animal Hospital we require a referral from your regular veterinarian.  Once your regular veterinarian has referred you to the PU-VTH you can contact the Small Animal Hospital (765) 494-1107.  A referral is not necessary in the Large Animal Hospital.  For an appointment at the Large Animal Hospital, please call (765) 494-8548.If you live in Tippecanoe County, Indiana or are an employee of Purdue University, West Lafayette campus and want the PU-VTH to be the primary care veterinarian for your pet, you can make an appointment directly with our Small Animal Community Practice section without a referral.  Contact us at (765) 494-1107.

 If your veterinarian has not already sent us a copy of your animal’s medical information, please bring a copy of it with you to the appointment.  This should include  your animal's medical record, vaccination status, history regarding your animal’s condition, and any recent test results.  If your animal had x-rays taken, please either have your veterinarian send them to us in advance or bring them with you to your scheduled appointment.

If you have any questions regarding the cost estimate, length of stay, or medicating or feeding your animal on the day before or day of your appointment, these questions can be answered by our receptionist when your appointment is scheduled.

Your Animal's Admission

When you arrive at the PU-VTH for your pet’s appointment, please remember to give your license plate number to the receptionist. This helps us maintain available parking for our clients. The receptionist will work with you to get the necessary paperwork completed and will contact the veterinary student who will be assigned to your pet. Please be aware that if an emergency case presents near your scheduled appointment time, you may encounter a slight delay before your animal will be seen. We appreciate your patience.

Payment Policy

The PU-VTH is not funded to provide low cost or free veterinary care. The PU-VTH is a self-supporting hospital.  The fees charged for veterinary care must cover the costs to run our hospital.

The PU-VTH accepts payment by cash, check, Master Card, Visa, and Discover cards. CareCredit, through GE Money Bank, is also available to clients that qualify.

Outpatient charges are due on the day of service.  If your animal needs to be hospitalized, you will be provided with an estimate of the charges for the services your animal will need.  You will be required to leave a deposit of 50% of the estimate.  If the estimate changes due to the need for additional procedures or treatments, you will be notified.  The balance of the current bill will be due upon the discharge of your animal.  Frequently, not all charges are known at the time of discharge due to recent care, lab work not yet completed, etc.  The PU-VTH will call all owners who have late appearing charges added to their bill to make them aware of those charges and to collect payment. 

If you have any questions on payments or applying for CareCredit, feel free to contact our Billing Office at 765-494-8783.

Emergencies

If your animal needs emergency care during normal business hours, please contact your regular veterinarian for an appointment.  If necessary, your regular veterinarian will contact the PU-VTH and speak to the emergency clinician on duty to discuss their findings prior to emergency admission. 

If your animal needs emergency care outside of normal business hours please contact your veterinarian or take your animal to the closest veterinary emergency clinic.

Consultation Calls

If your animal has not been seen at PU-VTH and you have questions about your animal’s condition, please have your regular veterinarian call for a consultation.  Because of time constraints involving patient care and teaching assignments, our clinical specialists will only return consultation calls from veterinarians.